OrderTree Returns Policy
Once you email our customer service team, we will send you a Return Merchandise Authorization (RMA) to send the product back to us.
Please Note, to Receive Credit for the Merchandise:
- Returned items must be in new and resalable condition & in the original package. Any item that is not in new or resalable condition will be scrapped & no credit will be issued.
- Shipping and handling charges are non-refundable.
- Your refund will be issued in the same form of payment as your original purchase.
- Item must be received back within two weeks of customer receiving return label.
- Please allow 7-10 days for processing your credit once your return shipment is received.
Please Note the List of Items Below That Are Non-Returnable:
- Special Order items
- Whole goods and attachments, literature, engines, pumps, short blocks, electrical parts, gaskets, liquids, chemicals, sprays
- Items with damaged or non-original packaging
- Installed, used or damaged items
To receive an RMA number to return your item, please email firstname.lastname@example.org. Be sure to include your contact information, order number, and reason for return.